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The Friends and Family Test


 Would you recommend our Surgery? - The Friends and Family Test


When you visit our GP Surgery for care or treatment, you will be given the opportunity to give your feedback on our services by answering a simple question about whether or not you would recommend The Villages Medical Centre to your friends and family if they needed similar treatment or care.  You will be asked to choose one of the six options ranging from “extremely likely” to “extremely unlikely”.  Your response to this question contributes to our Friends and Family Test score.


A second question will ask why you have answered the question in this way.  These comments will be discussed with our Patient Participation Group and published in the surgery and in the website. unless you indicate on the form that you are not happy for your response to be shared.


You will be able to either complete a paper form in the surgery and post it in the FFT box at the reception desk, or complete the short questionnaire on-line through our practice website.  


Your response is voluntary and anonymous.  However,  any feedback you give us will celebrate good practice as well as identifying opportunities to make improvements


To complete the survey online click on the link below:

Click here to take the Friends and Family Survey




Below are the results of our Friends and Family Test for June 2017. Thank you to everyone that provided feedback.


How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?

FFT June 2017 graph

Can you tell us why you have answered the question in this way?


Here a few of your responses:

"I have always found all the staff to be really helpful and compassionate."

"Fantastic staff and doctors, always give the time and trouble for everyone."

"Everyone at the Villages from the receptionists, nurses and through to the doctors are always so helpful."

"Excellent doctors. Lots of services provided at the Practice such as physio and 24 hours BP's."

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