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The Friends and Family Test

 

 Would you recommend our Surgery? - The Friends and Family Test

 

When you visit our GP Surgery for care or treatment, you will be given the opportunity to give your feedback on our services by answering a simple question about whether or not you would recommend The Villages Medical Centre to your friends and family if they needed similar treatment or care.  You will be asked to choose one of the six options ranging from “extremely likely” to “extremely unlikely”.  Your response to this question contributes to our Friends and Family Test score.

 

A second question will ask why you have answered the question in this way.  These comments will be discussed with our Patient Participation Group and published in the surgery and in the website. unless you indicate on the form that you are not happy for your response to be shared.

 

You will be able to either complete a paper form in the surgery and post it in the FFT box at the reception desk, or complete the short questionnaire on-line through our practice website.  

 

Your response is voluntary and anonymous.  However,  any feedback you give us will celebrate good practice as well as identifying opportunities to make improvements

 

To complete the survey online click on the link below:

Click here to take the Friends and Family Survey

  

 MAY 2017 RESULTS

 

Below are the results of our Friends and Family Test for May 2017. Thank you to everyone that provided feedback.

FFT May 2017 graph 

How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?

Can you tell us why you have answered the question in this way?

 

Here a few of your responses:

"Have been with the surgery for a long time and always found it very friendly and supportive."

"Good service and knowledge of me/my needs."

"Always friendly and happy staff. Will accommodate as much as they can."

"Been with this surgery for 20+ years - excellent help etc. whenever required."



 
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