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The Friends and Family Test

 Would you recommend our Surgery? - The Friends and Family Test


When you visit our GP Surgery for care or treatment, you will be given the opportunity to give your feedback on our services by answering a simple question about whether or not you would recommend The Villages Medical Centre to your friends and family if they needed similar treatment or care.  You will be asked to choose one of the six options ranging from “extremely likely” to “extremely unlikely”.  Your response to this question contributes to our Friends and Family Test score.


A second question will ask why you have answered the question in this way.  These comments will be discussed with our Patient Participation Group and published in the surgery and in the website. unless you indicate on the form that you are not happy for your response to be shared.


You will be able to either complete a paper form in the surgery and post it in the FFT box at the reception desk, or complete the short questionnaire on-line through our practice website.  


Your response is voluntary and anonymous.  However,  any feedback you give us will celebrate good practice as well as identifying opportunities to make improvements


To complete the survey online click on the Friends and Family Test Link on the left side of the screen underneath the heading 'Have your say.'




Below are the results of our Friends and Family Test for July 2019.  Thank you to everyone that provided feedback.

July graph


How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?


 Can you tell us why you have answered the question in this way?

Very friendly doctors and reception staff.  Always happy to help even if you feel its a minor issue you have.

Highly efficient.  Brilliant on line system for appointments and test results.  Excellent clean and bright surgery. 

This practice is exceptional.  They go above and beyond to help and assist, it is very much appreciated.











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