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Latest News

May Bank Holiday Opening Hours

Friday 28 April8.00am - 8.00pm
Saturday 29 AprilCLOSED
Sunday 30 AprilCLOSED
Bank Holiday Monday 1 MayCLOSED
Tuesday 2 May7.30am - 8.00pm
Wednesday 3 May8.00am - 6.30pm
Thursday 4 May8.00am - 6.30pm
Friday 5 May8.00am- 8.00pm

If you need medical advice when the practice is closed, please telephone 111 to access the NHS 111 service.

Please request your repeat medications in good time to avoid running out over the Bank Holiday weekend.

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Carers Support Contact Details Changes from 1st April 2017

Action for Carers

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Are you a Military Veteran (Ex-Armed Forces)?

Military Veterans - Priority Care

The UK Government has pledged to support Military Veterans, Ex-Forces with priority NHS care.

Who is defined as a veteran? 'A veteran is someone who has served in the armed forces for at least one day in the regular or reservist forces.' There are around 4.5m veterans in the UK.

When serviceman and women leave the armed forces, their healthcare is the responsibility of the NHS.

All veterans are entitled to priority access to NHS hospital care for any condition as long as it's related to their service, regardless of whether or not they receive a war pension.

Veterans are encouraged to tell their GP about their veteran status in order to benefit from priority treatment if appropriate. Health related issues for veterans can manifest in a number of ways.

If you are a Military veteran, please let reception, your GP or nurse know so we can update your medical records.

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Winter Newsletter

Bowel Cancer Screening

Bowel cancer is the fourth most common cause of cancer in the UK, but it is treatable and curable if it is diagnosed early. Nearly everyone diagnosed at the earliest stage will survive bowel cancer, but sadly we are receiving information that large numbers of our patients are not taking up the test offer.

If you are aged between 60 and 74 you will receive a letter asking you to take part in bowel cancer screening every two years. You will then be sent a kit in the post with full instructions. You simply take a tiny sample of three bowel movements, package them in the hygienic packs, which are supplied, and post them off. The test looks for traces of blood but also may pick up non-cancerous growths which could become cancerous in the future.

If you are aged 75 or over, you can ask for a screening test by calling the bowel cancer screening helpline on 0800 707 6060.

For more information about the screening programme in England, visit the NHS Choices website or call the bowel cancer screening helpline on 0800 707 60 60.

 

 

Cough in Adults

Useful facts

Types of cough A cough may be acute lasting less than three weeks, or chronic, when it may go on for more than 8 weeks. Cough can also be dry or productive of phlegm.

Frequency  Most adults experience episodes of coughing between two and five times per year and about one in five people suffer from coughs during the winter months.

Rarely serious Although coughing often impairs people’s quality of life, it is rarely due to serious causes and usually gets better by itself.

What causes coughs?   Acute could is most commonly caused by a viral chest infection due to a cold. A chronic cough us common in smokers and can sometimes suggest an underlying lung problem, but may also be caused by conditions outside the lung, such as heartburn. Coughs may also be caused from taking drugs, asthma and environmental factors, such as dusty workplaces for example.

Treatment

Acute coughs are almost always harmless but can be distressing and a nuisance because they can last for several weeks

No need for antibiotics Antibiotics do not work against viral infections, which cause most coughs, and so may do more harm than good

Home remedies Try simple home remedies, like honey and lemon and suck lozenges

Stop smoking      Smoking is one of the most common reasons for a chronic cough and also can affect your health in other ways (increases your risk of heart attacks, stroke and lung cancer for example)

Cough mixtures There is little evidence whether medicines you can buy from the pharmacist are effective for relieving cough symptoms, but please speak to your pharmacist as you may still have some subjective benefit

When to seek medical help

Seek medical help if you feel more unwell that you’d expect, or if it starts after you have choked on something, or if you notice of the warning symptoms below, which in rare cases may suggest a more serious underlying cause:

Coughing up blood

Chest or shoulder pain in addition to your cough

Breathlessness

Weight loss for no apparent reason

Voice change for more than three weeks

New lumps or swellings anywhere in your neck or above your collarbones

 

Patient Survey

We are currently running a Patient Survey, which is emailed or posted to those patients who have signed up to join our Patient Survey reference group. There are also hard copies available in the practice. Thank you to all those patients who are taking part; we are very grateful for your views on the service you receive from the practice. We will be discussing the results of the survey with our Patient Participation Group, and the results will subsequently be published on our website and in the practice.

 

Flu Vaccine

If you are 65 or over, or have diabetes, respiratory, heart, kidney or liver disease, are pregnant or a Carer, and you have not had your flu vaccine, please make an appointment in the practice with a Nurse.

 

Your Medication: Help us to help you

The medication which your doctor prescribes for you will only be beneficial if you take it as directed and if you inform your GP of any problems that you may have.

DO:

* Follow the instructions on the label

* Inform your GP if you having any side effects, or stop taking your medicine

* Inform your GP if you have any of the following problems: difficulty opening bottles, blister

packaging or remembering to take your medications

* Request only the medications on your repeat request list which you need

* Keep your repeat request form safely and take it with you if you go into hospital

* Remember to collect any outstanding medicine, and return any unwanted medication to your

   pharmacy

DON’T:

* Give your medication to anyone else

* Request more than you need

* Stockpile drugs at home

 

Provisional Christmas & New Year Opening (awaiting NHS England Requirements)

Thursday, 22 December                                                                 Open from 6.30am to 8pm

Friday, 23 December                                                                       Open from 8am to 6.30pm

Saturday, 24 December                                                                  CLOSED

Sunday, 25 December                                                                     CLOSED

Monday, 26 December                                                                   CLOSED

Tuesday, 27 December                                                                   BANK HOLIDAY – CLOSED

Wednesday, 28 December                                                             Open 8am to 8pm

Thursday, 29 December                                                                 Open from 7.30am to 6.30pm

Friday, 30 December                                                                       Open from 8am to 8pm

Saturday, 31 December                                                                  CLOSED

Sunday, 1 January 2017                                                                  CLOSED               

Monday, 2 January                                                                          BANK HOLIDAY – CLOSED

Tuesday, 3 January                                                                          Open 8am to 8pm

Wednesday, 4 January                                                                    Open 7.30am to 6.30pm

Thursday, 5 January                                                                        Open 8am to 6.30pm

Friday, 6 January                                                                              Open 8am to 8pm

 

If you are due to request your repeat medications between 19/12/16 and 6/1/17, it is acceptable to request them in the week commencing 12/12/16

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Sensory Services from Sight for Surrey

Sensory Services from Sight for Surrey offers free advice and support for people with visual impairment and hearing loss to enable them to fully participate in their own care and experience better health and well being. Patients can self-refer or be referred by a professional. For more information please contact: 01372 377701 Voice Line for Deaf/Hard of Hearing: 01372 01372 869931 SMS: 07860 026269  skype@sensoryservices.org or info@sensoryservices.org.uk

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Getting medicines for your dental condition

Your dentist is the right person to recommend and prescribe medicines for your dental condition.

Please do not ask your GP to prescribe medicines that are best accessed via your dentist.

If you are getting dental treatment as an NHS patient:

  • Prescription medicines that you need can usually be prescribed on an NHS prescription by your dentist.
  • Your dentist can advise you of any non-prescription medicines that you need, and direct you to places you can buy them over the counter e.g. a pharmacy.

If you are getting dental treatment as a private patient:

  • Prescription medicines that you need can usually be prescribed on a private prescription by your dentist.
  • Your dentist can advise you of any non-prescription medicines that you need, and direct you to places you can buy them over the counter e.g. a pharmacy.
  • Medicines recommended as part of dental treatment as a private patient cannot be prescribed on an NHS prescription by either your dentist or your GP.

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FRIENDS AND FAMILY TEST MARCH RESULTS

Below are the results of our Friends and Family Test for March 2017. Thank you to everyone who provided feedback.

FFT March 2017

How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?


Can you tell us why you have answered the question in this way?

Here a few of your responses:

"Because speaking from our own experience we have had nothing but excellent service, always very helpful and polite."

"As a family we have always had excellent care."

"I have always had very good service by all staff and doctors."

"Good punctual caring service."

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PREPARING FOR PREGNANCY

The Preparing for Pregnancy class will highlight how both you and your partner can take steps to improve you health before pregnancy. This class is free and there is no need to book, just turn up!

The class is held on 1st Monday of each Month 6.30pm - 8.00pm in the Parentcraft room at the back of the Antenatal Clinic, Level B, Royal Surrey County Hospital.

For more information about this class please click on the link below to read the leaflet:

Preparing for Pregnancy

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FLU VACCINATIONS 2016/17

Flu is an acute viral infection of the respiratory tract characterised by fever, chills, headache, muscle and joint pain and fatigue and is easily transmitted to others. For otherwise healthy individuals, flu is an unpleasant but usually self-limiting disease with recovery within two to seven days.

The risk of serious illness from influenza is higher among children under six months of age, older people and those with underlying health conditions such as respiratory disease, cardiac disease or immunosuppression, as well as pregnant women. Flu vaccination remains the best protection we have against an unpredictable virus.

Vaccines are produced each year that provide protection against the strains if influence that the World Health Organisation (WHO) considers may be most prevalent in the following winter.

ELIGIBILITY GROUPS INCLUDE:

  • All patients over 65 years of age
  • Chronic respiratory disease such as: asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
  • Chronic heart disease such as: heart failure
  • Chronic kidney disease at stage three, four or five
  • Chronic liver disease
  • Chronic neurological disease such as: Parkinson's disease or motor neurone disease or learning disability
  • Diabetes
  • Splenic dysfunction
  • A weakened immune system due to disease such as HIV/AIDS or treatment such as cancer treatment
  • Pregnant women
  • Carers

CHILDREN'S FLU VACCINATIONS 2016/17

This year the school-aged childhood flu vaccination programme will be extended from children who are in school year groups 1 and 2 to include those in school year 3. Children aged 2, 3 and 4 years old will continue to be vaccinated against flu in primary care.

The age ranges includes:

  • 2, 3 or 4 years of age: DOB 01/09/11 - 31/08/14 vaccinations will take place at GP Practice.
  • Children aged between 1/09/08 - 31/08/11 will be vaccinated at school.

 

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Accessible Information Standards

The Accessible Information Standard is an NHS England initiative that tells organisations how to ensure that disabled patients and their carers receive information in formats that they can understand, as well as receiving appropriate support to help them to communicate. Such formats could include large print, braille or easy-read documents.

A disabled person is define as "Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others."

Please let us know how we can best meet your needs. The information will be recorded clearly and in a set way.

Please let us know if you need access to information which is easily accessible.

For more information on this aspect of the GP contract please click here to visit the dedicated NHS England webpage.

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Safe Haven

Guildford

This is an informal place which offers you a safe, calm and friendly environment for support for your emotional or mental health when you feel unable to cope. You can drop in at any time without making an appointment. It is open from 6pm-11pm every evening, 365 days a year.

Oakleaf Enterprise

101 Walnut Tree Close

Guildford

GU1 4UQ

Telephone: 01483 303649

Website: www.oakleaf-enterprise.org

Email: safehaven@oakleaf-enterprise.org

Woking

Woking Safe Haven opening hours are changing. From 1 May:

Monday - Friday 6.00-11.00pm

Saturday, Sunday & Bank Holidays 3.00-8.00pm

The Prop
30 Goldsworth Road
Woking
GU21 6JT

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CQC Latest Inspection Report January 2016

This is The Villages Medical Centre latest CQC inspection report. Please click on the "See Report" link below if you wish to view the whole report on the CQC website.

 

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Community Eye Clinics (ACES)

If you have a recent problem with your eyes - such as sore eyes, red eyes or visual disturbance - you can be assessed and treated by your local Acute Community Eyecare Services (ACES).

The nearest centre for Community Eye Clinics are Specsavers in Friary Street, Guildford (01483 452225) and The Eye Academy, 45 The High Street, Guildford (01483 577975).

 Please click on the link below to view the leaflet for more information:

Community Eye Clinics Patient Leaflet

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PATIENT ACCESS TO MEDICAL RECORDS ON-LINE

 

Patients who are registered to use the practice website can currently request their repeat medications and book or cancel GP appointments on-line.  Patients will now be able to access your medical record online.

 

 Patients already registered for Online Services

 If you are already registered to use the practice website and would like to access your medical records please complete and bring the form into the Surgery with two forms of ID, one photographic and one proof of residence. We aim to allow access as soon as possible but please understand that individual records need to be examined in case third parties can be identified and that there might be information contained in your record that might cause you distress.

 Patients not already registered for Online Services

 If you are not yet registered to use our practice website and would like to be able to book or cancel GP appointments on-line, request medications and have access to your medical record, please complete an application form either at Reception or by completing the form below.  Please bring the form to the practice with two forms of ID, one photographic and one proof of residence and you will be given login details which will ensure that only you are able to access your record.

Registration Form for Online Access

It is your responsibility to keep your login details and password safe and secure, as well as any information you print out from your record.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

 

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NAMED, ACCOUNTABLE GP 

Under the terms of the GP Contract, from 1 April 2015, all patients (including children) will be allocated a named, accountable GP who will be responsible for co-ordinating your care. Please ask reception staff or a GP who is your named, accountable GP.

We will try to accommodate your wishes should wish to change to another GP. Please understand that your named GP will not be available at all times, but, as now, you will still be able to make an appointment with any GP you wish.

 

 


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Summary Care Record (SCR)  

An SCR is an electronic summary of a patient's key clinical information.  It is accessible by healthcare staff who are providing emergency or urgent care to improve safety and quality of care.  Anyone registered at the practice can choose whether or not they would like to have a record created.

The information is uploaded from our clinical system for all the registered patients of the practice who have not opted out of the process by writing to us stating that they do not wish their medical records to be uploaded.

The medical information which will be included is:

            • Medications

            • Adverse reaction to medications

            • Allergies

SCR upload is a contractural requirement with which GPs are legally obliged to comply.  The practice went live with SCR in November 2014. 

Please note that SCR and Care-data are completely separate.  If you wish to opt-out of both, you need to let us know in writing as soon as possible.

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Care.data - You need to make a choice

The Care.data national programme has been set up by NHS England to improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services.  It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.  We need to make sure that you are aware that this happening and the choices you have.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.  Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so that your identity is protected.  The NHS would like to link information from all the other different places where you receive care, eg hospital or community service to provide a full picture to allow comparison of care in different areas to see what has worked best.

Practices cannot opt out of extractions for care.data.  Using its powers under the Health & Social Care Act 2012, NHS England has directed this collection to take place and GPs are legally obliged to comply with this requirement. 

If you are happy for your information to be shared you do not need to do anything.  However, if you wish to opt-out, please complete an opt-out form which is available in the practice and your information will not be uploaded.  We are not yet informed when the extraction will take place but it is due to be in the next few months.

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