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Latest News

National Diabetes Audit: click here for more information

This GP practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

For further information about how your information is used please see the NDA patient information leaflet.

Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.

If you do not want your information to be used, please inform our receptionists, your GP or nurse. This will not affect your care.


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Carers Support Contact Details Changes from 1st April 2017

Action for Carers

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Are you a Military Veteran (Ex-Armed Forces)?

Military Veterans - Priority Care

The UK Government has pledged to support Military Veterans, Ex-Forces with priority NHS care.

Who is defined as a veteran? 'A veteran is someone who has served in the armed forces for at least one day in the regular or reservist forces.' There are around 4.5m veterans in the UK.

When serviceman and women leave the armed forces, their healthcare is the responsibility of the NHS.

All veterans are entitled to priority access to NHS hospital care for any condition as long as it's related to their service, regardless of whether or not they receive a war pension.

Veterans are encouraged to tell their GP about their veteran status in order to benefit from priority treatment if appropriate. Health related issues for veterans can manifest in a number of ways.

If you are a Military veteran, please let reception, your GP or nurse know so we can update your medical records.

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Getting medicines for your dental condition

Your dentist is the right person to recommend and prescribe medicines for your dental condition.

Please do not ask your GP to prescribe medicines that are best accessed via your dentist.

If you are getting dental treatment as an NHS patient:

  • Prescription medicines that you need can usually be prescribed on an NHS prescription by your dentist.
  • Your dentist can advise you of any non-prescription medicines that you need, and direct you to places you can buy them over the counter e.g. a pharmacy.

If you are getting dental treatment as a private patient:

  • Prescription medicines that you need can usually be prescribed on a private prescription by your dentist.
  • Your dentist can advise you of any non-prescription medicines that you need, and direct you to places you can buy them over the counter e.g. a pharmacy.
  • Medicines recommended as part of dental treatment as a private patient cannot be prescribed on an NHS prescription by either your dentist or your GP.

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FRIENDS AND FAMILY TEST JUNE RESULTS

Below are the results of our Friends and Family Test for June 2017. Thank you to everyone who provided feedback.

FFT June 2017 graph

How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?


Can you tell us why you have answered the question in this way?

Here a few of your responses:

"I have always found all the staff to be really helpful and compassionate."

"Fantastic staff and doctors, always gives the time and trouble everyone."

"Everyone at the Villages from the receptionists, nurses and through to the doctors are always so helpful."

"Excellent doctors. Lots of services provided at the Practice such as physio and 24 hour BP's."

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PREPARING FOR PREGNANCY

The Preparing for Pregnancy class will highlight how both you and your partner can take steps to improve you health before pregnancy. This class is free and there is no need to book, just turn up!

The class is held on 1st Monday of each Month 6.30pm - 8.00pm in the Parentcraft room at the back of the Antenatal Clinic, Level B, Royal Surrey County Hospital.

For more information about this class please click on the link below to read the leaflet:

Preparing for Pregnancy

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FLU VACCINATIONS 2016/17

Flu is an acute viral infection of the respiratory tract characterised by fever, chills, headache, muscle and joint pain and fatigue and is easily transmitted to others. For otherwise healthy individuals, flu is an unpleasant but usually self-limiting disease with recovery within two to seven days.

The risk of serious illness from influenza is higher among children under six months of age, older people and those with underlying health conditions such as respiratory disease, cardiac disease or immunosuppression, as well as pregnant women. Flu vaccination remains the best protection we have against an unpredictable virus.

Vaccines are produced each year that provide protection against the strains if influence that the World Health Organisation (WHO) considers may be most prevalent in the following winter.

ELIGIBILITY GROUPS INCLUDE:

  • All patients over 65 years of age
  • Chronic respiratory disease such as: asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
  • Chronic heart disease such as: heart failure
  • Chronic kidney disease at stage three, four or five
  • Chronic liver disease
  • Chronic neurological disease such as: Parkinson's disease or motor neurone disease or learning disability
  • Diabetes
  • Splenic dysfunction
  • A weakened immune system due to disease such as HIV/AIDS or treatment such as cancer treatment
  • Pregnant women
  • Carers

CHILDREN'S FLU VACCINATIONS 2016/17

This year the school-aged childhood flu vaccination programme will be extended from children who are in school year groups 1 and 2 to include those in school year 3. Children aged 2, 3 and 4 years old will continue to be vaccinated against flu in primary care.

The age ranges includes:

  • 2, 3 or 4 years of age: DOB 01/09/11 - 31/08/14 vaccinations will take place at GP Practice.
  • Children aged between 1/09/08 - 31/08/11 will be vaccinated at school.

 

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Accessible Information Standards

The Accessible Information Standard is an NHS England initiative that tells organisations how to ensure that disabled patients and their carers receive information in formats that they can understand, as well as receiving appropriate support to help them to communicate. Such formats could include large print, braille or easy-read documents.

A disabled person is define as "Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others."

Please let us know how we can best meet your needs. The information will be recorded clearly and in a set way.

Please let us know if you need access to information which is easily accessible.

For more information on this aspect of the GP contract please click here to visit the dedicated NHS England webpage.

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Safe Haven

Guildford

This is an informal place which offers you a safe, calm and friendly environment for support for your emotional or mental health when you feel unable to cope. You can drop in at any time without making an appointment. It is open from 6pm-11pm every evening, 365 days a year.

Oakleaf Enterprise

101 Walnut Tree Close

Guildford

GU1 4UQ

Telephone: 01483 303649

Website: www.oakleaf-enterprise.org

Email: safehaven@oakleaf-enterprise.org

Woking

Woking Safe Haven opening hours are changing. From 1 May:

Monday - Friday 6.00-11.00pm

Saturday, Sunday & Bank Holidays 3.00-8.00pm

The Prop
30 Goldsworth Road
Woking
GU21 6JT

Children and Young People's Haven

A safe space where you can talk about worries and mental health in a confidential, friendly and supportive environment. Any young person can go age between 10-18 years of age. You do not have to call first, you can simply turn up during their opening times:

Monday 4 - 8.30pm                                               

Wednesday 4-8.30pm

Sunday 12-6pm

The Discovery Centre

7 Ward St

Guildford

GU1 4LH

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CQC Latest Inspection Report January 2016

This is The Villages Medical Centre latest CQC inspection report. Please click on the "See Report" link below if you wish to view the whole report on the CQC website.

 

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Community Eye Clinics (ACES)

If you have a recent problem with your eyes - such as sore eyes, red eyes or visual disturbance - you can be assessed and treated by your local Acute Community Eyecare Services (ACES).

The nearest centre for Community Eye Clinics are Specsavers in Friary Street, Guildford (01483 452225) and The Eye Academy, 45 The High Street, Guildford (01483 577975).

 Please click on the link below to view the leaflet for more information:

Community Eye Clinics Patient Leaflet

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PATIENT ACCESS TO MEDICAL RECORDS ON-LINE

 

Patients who are registered to use the practice website can currently request their repeat medications and book or cancel GP appointments on-line.  Patients will now be able to access your medical record online.

 

 Patients already registered for Online Services

 If you are already registered to use the practice website and would like to access your medical records please complete and bring the form into the Surgery with two forms of ID, one photographic and one proof of residence. We aim to allow access as soon as possible but please understand that individual records need to be examined in case third parties can be identified and that there might be information contained in your record that might cause you distress.

 Patients not already registered for Online Services

 If you are not yet registered to use our practice website and would like to be able to book or cancel GP appointments on-line, request medications and have access to your medical record, please complete an application form either at Reception or by completing the form below.  Please bring the form to the practice with two forms of ID, one photographic and one proof of residence and you will be given login details which will ensure that only you are able to access your record.

Registration Form for Online Access

It is your responsibility to keep your login details and password safe and secure, as well as any information you print out from your record.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

 

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NAMED, ACCOUNTABLE GP 

Under the terms of the GP Contract, from 1 April 2015, all patients (including children) will be allocated a named, accountable GP who will be responsible for co-ordinating your care. Please ask reception staff or a GP who is your named, accountable GP.

We will try to accommodate your wishes should wish to change to another GP. Please understand that your named GP will not be available at all times, but, as now, you will still be able to make an appointment with any GP you wish.

 

 


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Summary Care Record (SCR)  

An SCR is an electronic summary of a patient's key clinical information.  It is accessible by healthcare staff who are providing emergency or urgent care to improve safety and quality of care.  Anyone registered at the practice can choose whether or not they would like to have a record created.

The information is uploaded from our clinical system for all the registered patients of the practice who have not opted out of the process by writing to us stating that they do not wish their medical records to be uploaded.

The medical information which will be included is:

            • Medications

            • Adverse reaction to medications

            • Allergies

SCR upload is a contractural requirement with which GPs are legally obliged to comply.  The practice went live with SCR in November 2014. 

Please note that SCR and Care-data are completely separate.  If you wish to opt-out of both, you need to let us know in writing as soon as possible.

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Care.data - You need to make a choice

The Care.data national programme has been set up by NHS England to improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services.  It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.  We need to make sure that you are aware that this happening and the choices you have.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.  Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so that your identity is protected.  The NHS would like to link information from all the other different places where you receive care, eg hospital or community service to provide a full picture to allow comparison of care in different areas to see what has worked best.

Practices cannot opt out of extractions for care.data.  Using its powers under the Health & Social Care Act 2012, NHS England has directed this collection to take place and GPs are legally obliged to comply with this requirement. 

If you are happy for your information to be shared you do not need to do anything.  However, if you wish to opt-out, please complete an opt-out form which is available in the practice and your information will not be uploaded.  We are not yet informed when the extraction will take place but it is due to be in the next few months.

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