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If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments.  Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.


Local Support

Send Community Aid Group - Local support during COVID-19


The Send Community Aid Group has been set up to support neighbours during the COVID-19 outbreak. it is for anyone who is self-isolating, immunosuppressed or vulnerable who may need support. The group can help with:

  • Shopping
  • Collecting medicines and other essentials and delivering
  • Walking dogs and/or caring for pets
  • Friendly telephone chats for anyone feeling socially isolated

If you are in need of support, the group can be contacted by any of the below methods:


Community Angels Telephone Befriending Service

Community Angels have moved from face-to-face to Telephone Befriending in response to the Covid-19 crisis.

Lines open to new clients and referrals from Monday-Friday 12-2pm.

This is likely to be for at least the next few months.


They are here to support anyone facing isolation, loneliness and anxiety at this difficult time, helping people to stay connected to their community.

They can provide weekly phone calls with a trained local volunteer. They are here to support adults of all ages and life stages in Guildford Borough, especially adults who are most vulnerable and at risk of isolation. Their volunteers are all DBS checked and trained in listening skills and safeguarding.


They will be accepting calls 12-2pm Monday-Friday, 07825 799309 or email enquiries:

They will accept referrals on someone else's behalf but would encourage self-referrals.



Ripley Good Neighbours

patient_in_wheelchairRipley Good Neighbours aim to offer any support that a good neighbour might offer to anyone – young and old alike.  Contact them by telephoning 01483 210007 between 10:00 and 12:00 on any weekday.  Please try and give them as much notice as possible, but a minimum of 24 hours.

Send Help

Send Help is available to anyone, young or old, living in the Send area.  They offer help with transport to the surgery for medical appointments, filling in forms, and collecting prescriptions. Please ring 01483 225255 between 10:00 and 12:00.

South Woking Help at Hand

South Woking Help at Hand offers a helping hand to all residents of Old Woking, Kingfield and Westfield (Westfield post codes starting with GU22 9..)   Please telephone the helpline on 0776 787 4809 Monday to Friday 10:00 to 12:00 if you need transport to the surgery or a prescription collected.  Please try to give as much notice as you can but at least two days if possible.


Fountain Centre

The Fountain centre is a small independent charity supporting people affected by cancer. They are staffed mainly by volunteers and funded by caring individuals, companies and other organisations. Their centre is located on both Levels A & B of St Luke's Cancer Centre and they have a beautiful tranquil garden.

Cancer patients may receive 4 x free 'hands on' therapy sessions and 4 x free counselling sessions. These services are available to:

  • Cancer Patients under the care of a consultant at the RSCH or cancer patients whose closest hospital is the RSCH
  • Relatives and carers of current cancer patients
  • RSCH Staff working with people diagnosed with cancer.

Their Emotional Support Service includes: Ward-based listening service, One to One Counselling, Coaching.

The Fountain Centre accepts medical or self referral for their Emotional Support Service.

You can book appointments in person at St Luke's Cancer Centre or by phone on 01483 406618. They are open Monday - Thursday 9-5pm and Friday 9-4.30pm.


Careline (provided by Guildford Borough Council)

Careline is a 24 hour emergency call system, helping people live independently in their own home, safe in the knowledge that help is at hand at the touch of a button.

If you have recently been discharged from hospital, or have a been a victim of distraction burglary, you can receive a free 12 week Carelinie and Telecare Package. 

Contact for more information: 01483 502334


Need help with something? Have skills to help someone else?

Guildford Time Bank - give an hour get one bank.

Help others and be rewarded in time by gardening, shopping, sewing, DIY, pet sitting, sports buddy, snow clearing or simply having a chat...the list is endless.  

For more information, please contact Guildford Time Bank Team to see how you can become a member. Telephone: 01483 504626. Email:


Community Eye Care Clinics (ACES)

If you have a recent problem with your eyes - such as sore eyes, red eyes or visual disturbance - you can be assessed and treated by your local Acute Community Eyecare Services (ACES).

The nearest centre for Community Eye Clinics are Specsavers in Friary Street, Guildford (01483 452225) and The Eye Academy, 45 The High Street, Guildford (01483 577975).

 Please click on the link below to view the leaflet for more information:

Community Eye Care


Safe Haven and Mental Health Crisis Helpline


This is an informal place which offers you a safe, calm and friendly environment for support for your emotional or mental health when you feel unable to cope. You can drop in at any time without making an appointment. It is open from 6pm-11pm every evening, 365 days a year.

Oakleaf Enterprise

101 Walnut Tree Close



Telephone: 01483 303649




Woking Safe Haven opening hours are changing. From 1 May:

Monday - Friday 6.00-11.00pm

Saturday, Sunday & Bank Holidays 3.00-8.00pm

The Prop
30 Goldsworth Road
GU21 6JT

Children and Young People's Haven

A safe space where you can talk about worries and mental health in a confidential, friendly and supportive environment. Any young person can go age between 10-18 years of age. You do not have to call first, you can simply turn up during their opening times:

Monday 4 - 8.30pm                                               

Wednesday 4-8.30pm

Sunday 12-6pm

The Discovery Centre

7 Ward St



Mental Health Crisis Helpline

The Mental Health Crisis Helpline is a telephone service offering support to anyone in Surrey and North East Hampshire who is concerned about their mental health or that of a friend or relative.

Lines are open 24 hours, seven days a week. You don't need to book an appointment and calls are free of charge. Call: 0800 915 4644


Local Support in the community on Surrey Information Point

Surrey Information Point (SIP) is a directory of services to help local people and professionals to access information about care and support to help residents live independently.

Find local support in your community on Surrey Information Point:

  • Living at home
  • Health matters
  • Getting around
  • Things to do
  • Housing and accommodation
  • Money matters
  • Work and volunteering
  • Are you looking after someone
  • Community matters

Visit the Surrey Information Point website for further information:


Surrey AGE UK - Do you need Help at Home? "We make life easier for you"

Call: 01252 331352



Support at home

Whether you need someone to do light housework, have a chat, go to the shops or tidy your garden, Age UK are here to make life easier for you. Their friendly and reliable Home Helps and Gardeners will undertake a wide range of tasks to help improve your quality of life and keep you independent at home.

Short term cover

If you have a planned stay in hospital, are recovering from illness, or just need the Help at Home service for a short period of time, Age UK can supply Home Help.

How does the service work?

You choose the support you need. The local Age UK team will talk to you about your requirements and personally introduce you to a Home Help who has been interviewed and selected by us. Age UK will be available to ensure you receive excellent service and answer any questions you may have. If required, Age UK will wherever possible, arrange holiday and sickness cover to ensure you receive continuous support. All their Home Helps are security checked, to give you peace of mind.

Age UK charge a modest monthly service fee to enable them to support you locally and their charitable work across the country. To make the service as affordable as possible, all their Home Helps and Gardeners are self-employed. That means you pay them directly for the number of hours they work.



This new service offers a range of support including face to face and a remote telephone service. The ONE YOU Surrey team are delivering in Primary, Secondary and Community Based location across the County and support the service offered by GP practices and pharmacies.


5k Your Way Move Against Cancer Parkrun

Physical activity has been shown to have a number of important benefits for people living with cancer. It reduces cancer related fatigue, helps to preserve cardiorespiratory and muscular fitness and improves psychological wellbeing. It may also reduce treatment side effects, reduce the risk of cancer recurrence and prolong survive. However, despite these benefits, a NHS report found that only 23% of people living with cancer achieve the recommended 30 minutes of moderate activity 5 times per week. The 5k Your Way, Move Against Cancer initiative linked to parkrun provides the opportunity to do this.



Ex-Armed Forces Drop In - Every Month

Venue: Woking Railway Athletics Club, Goldsworth Road, Woking, Surrey, GU21 6JT

11.00am until 13.00 hours every third Thursday of the month. No appointment needed. Drop in for a cup of tea and banter.


Helping you and your family understand your baby, child or teen

FREE online courses have been written by qualified childcare, education and health experts and give helpful insight into your baby, child or teenager's behaviour.

  • Understanding your pregnancy, labour, birth and your baby
  • Understanding your baby
  • Understanding your child 0-19 years

Go to:


Advice Line for 0-19 years - 01883 340 922CSH advice line


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