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The Friends and Family Test

 Would you recommend our Surgery? - The Friends and Family Test

 

When you visit our GP Surgery for care or treatment, you will be given the opportunity to give your feedback on our services by answering a simple question about whether or not you would recommend The Villages Medical Centre to your friends and family if they needed similar treatment or care.  You will be asked to choose one of the six options ranging from “extremely likely” to “extremely unlikely”.  Your response to this question contributes to our Friends and Family Test score.

 

A second question will ask why you have answered the question in this way.  These comments will be discussed with our Patient Participation Group and published in the surgery and in the website. unless you indicate on the form that you are not happy for your response to be shared.

 

You will be able to either complete a paper form in the surgery and post it in the FFT box at the reception desk, or complete the short questionnaire on-line through our practice website.  

 

Your response is voluntary and anonymous.  However,  any feedback you give us will celebrate good practice as well as identifying opportunities to make improvements

 

To complete the survey online click on the Friends and Family Test Link on the left side of the screen underneath the heading 'Have your say.'

  

December 2019 RESULTS

 

Below are the results of our Friends and Family Test for December 2019.  Thank you to everyone that provided feedback.

 

 Chart December

 How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?

 

 Can you tell us why you have answered the question in this way?

The Nurse was very friendly and put me at ease.  Always helpful and friendly staff.

Doctors and reception staff are charming.  As a District Nurse I appreciate this so much.

Great on line booking system.  Got an appointment for same day.  Good service.

 

 

 

 

 

 

 

 

 

 



 
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