How The Villages Medical Centre uses your information to provide you with healthcare.
We aim to ensure the highest standard of medical care for our patients to provide patients with safe care and treatment. To do this we keep records about you, your health and the care we have provided or plan to provide to you. We keep medical records confidential and comply with the General Data Protection Regulation. Please read the Practice Privacy Notice below for full details of how we use your information and with whom it may be shared.
Practice Privacy Notice
Primary Care Networks
Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or suffer with mental health issues and may need to access their local health services more often.
As part of the new NHS contract, practices are required to join a Primary Care network to meet the needs of the local area by working together and with community, mental health, social care, pharmacy, hospital and voluntary services in the local area.
Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care.
Our Primary Care Network has recently appointment a community pharmacist. Please read the Privacy Notice below on how your information is shared with the community pharmacist.
Privacy Notice for Community Pharmacist
Access to Medical Records
In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made on the subject access request form below. Under the Data Protection Act you will not normally be charged a few to view your health records or to be provided with a copy of them unless the request is judged to be unfounded or excessive. No information will be released without the patient consent unless we are legally obliged to do so.
Please see the attached patient leaflet on how you can make a subject access request.
Making a Subject Access Request
Subject access requests need to be made on the below form and returned to the practice along with photo ID so the practice can verify your identity.
Subject Access Request Form
COVID-19 Fair Processing Material
To reduce your chances of catching COVID-19 and reduce pressure on the practice during this busy time, appointments will be carried out over the phone or through video consultation, unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Subject Access Requests due to COVID-19
Your request for information may be delayed due to urgent operational responses to dealing with Public Health priorities. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able.
Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office and you can contact them at:
Telephone: 0303 123 113
Information Commissioner's Office