This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

***URGENT PATIENT NOTICE - COVID-19 VIRUS***

If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service https://www.nhs.uk/conditions/coronavirus-covid-19/ if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments.  Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here https://111.nhs.uk/isolation-note/ if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.

 

General Practice Data Regulations / Practice Privacy Notice

Data Protection

How The Villages Medical Centre uses your information to provide you with healthcare.

We aim to ensure the highest standard of medical care for our patients to provide patients with safe care and treatment.  To do this we keep records about you, your health and the care we have provided or plan to provide to you.  We keep medical records confidential and comply with the General Data Protection Regulation. Please read the Practice Privacy Notice below for full details of how we use your information and with whom it may be shared.

Practice Privacy Notice

Primary Care Networks

Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or suffer with mental health issues and may need to access their local health services more often.

As part of the new NHS contract, practices are required to join a Primary Care network to meet the needs of the local area by working together and with community, mental health, social care, pharmacy, hospital and voluntary services in the local area.

Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care. 

Our Primary Care Network has recently appointment a community pharmacist. Please read the Privacy Notice below on how your information is shared with the community pharmacist.

Privacy Notice for Community Pharmacist

Access to Medical Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made on the subject access request form below. Under the Data Protection Act you will not normally be charged a few to view your health records or to be provided with a copy of them unless the request is judged to be unfounded or excessive. No information will be released without the patient consent unless we are legally obliged to do so.

Please see the attached patient leaflet on how you can make a subject access request.

Making a Subject Access Request

Subject access requests need to be made on the below form and returned to the practice along with photo ID so the practice can verify your identity.

Subject Access Request Form

COVID-19 Fair Processing Material

To reduce your chances of catching COVID-19 and reduce pressure on the practice during this busy time, appointments will be carried out over the phone or through video consultation, unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Subject Access Requests due to COVID-19

 Your request for information may be delayed due to urgent operational responses to dealing with Public Health priorities. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able.

Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office and you can contact them at:

Telephone: 0303 123 113

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website