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***URGENT PATIENT NOTICE - COVID-19 VIRUS***

If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service https://www.nhs.uk/conditions/coronavirus-covid-19/ if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments.  Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here https://111.nhs.uk/isolation-note/ if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.

 

Where to go for NHS care Outside Surgery Opening Times

If you need urgent health advice, it is really important to make the right choice about where to go.

NHS 111: If you have a medical problem which cannot wait until the Surgery re-opens, please dial 111 to access the NHS 111 service.  The service is available 24 hours per day, 365 days per year to respond to people’s healthcare needs.  Calls are free from landlines and mobiles. 

Pharmacist: Many common illnesses can be treated at home. Ask your pharmacist for advice on the best medicines and treatments for minor ailments. To find your local pharmacy and its opening times (many are open late into the evening), see www.nhs.net.

GP Services: If you have a less urgent illness or injury you should make an appointment with your GP. Knowing what to do when your GP surgery is closed is particulary important. When the surgery is closed and you have an urgent medical problem that can't wait until the surgery reopens, please call NHS 111 to access the NHS 111 service.

Walk- in Centre: If you have a minor injury, the nurse-led Walk-in Centre at Woking is open Monday to Friday 8am to 8pm and Saturday and Sunday 8am to 8pm. (Last patients are seen 30 minutes before the stated closing time). You don't need an appointment. Their hours may vary over the Bank Holiday periods, so telephone 01483 846209 to confirm. Please note they are not able to treat children under 2 years of age.

 A&E: If you are seriously ill or badly injured, you should go straight to A&E or call 999. Please only use these services if you really need them as using A&E and ambulance services inappropriately may prevent them from helping critically ill patients who urgently need their help.

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When to go to A&E -  Help Us Help You

Help Us Help YouCall 111

An A&E Department deals with life-threatening emergencies such as:

  • Loss of consciousness
  • Acute confused state and fits that are not stopping
  • Chest Pain
  • Breathing Difficulties
  • Severe Bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds
  • Stroke
  • Major trauma such as road traffic accident

Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment. If your GP is closed you can go to 111.nhs.uk or call 111, which will direct you to the best local service.

Alternatively, you can visit an NHS urgent treatment centre or walk-in-centre, which will also treat minor injuries without an appointment.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website