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Local Services and Information for Disabled Patients

Accessible Information Standards

The Accessible Information Standard is an NHS England initiative that tells organisations how to ensure that disabled patients and their carers receive information in formats that they can understand, as well as receiving appropriate support to help them to communicate. Such formats could include large print, braille or easy-read documents.

A disabled person is define as "Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others."

Please let us know how we can best meet your needs. The information will be recorded clearly and in a set way.

Please let us know if you need access to information which is easily accessible.

For more information on this aspect of the GP contract please click here to visit the dedicated NHS England webpage.


We are a learning disability and autism friendly practice

"The people who work at this GP practice have had training to help patients with learning disability and/or autism to get the most out of their visits to see the GP or Practice Nurse."



Join Surrey Disability RegisterSDR Logo

The Surrey Disability register is a group of disabled residents living in Surrey who have access to a number of benefits as well as organisations to have a voice and share their views. This includes people with a physical or sensory impairment, a mental health condition, a learning disability or a long a term condition.

Benefits of joining the Surrey Disability Register:

  • Once registered you will be given an identity card (ID) which is written proof that you have registered a disability with Surrey County Council.
  • Every member received a bi annual newsletter in the format of their choice for example email, large print or audio. The newsletter features news articles, opportunities to get involved and information.
  • Registration on the Vulnerable People's Reporting system, so that in an emergency the Emergency Management Team will know if someone in your house has particular needs.
  • Discounts with specialist equipment suppliers. They are continuing to work on increasing benefits with services and providers around Surrey like leisure centres, cinemas and theatres.

How to join: Registering online:, or ask for a paper copy from Nathalie Wilson: Email:, Tel: 01483 517173; or Text: 07805 809 032


Disability Equipment ServiceDES Logo

DES have a website where you can buy or sell equipment.

Donating Disability Equipment

  • We'll collect from you
  • Proceeds support DES running costs
  • 25% of sale proceeds go to charity

Contact details:


Telephone/Text: 07845 041678

Twitter: @DESwebsite; Facebook: Disability Equipment Service


New Train Travel Passenger Assist Phone Number

ATOC (The Association of Train Operating Companies) have introduced a new Free Phone number to simplify the way in which people can obtain information about train times and bookings.

Currently we make Passenger Assist calls to National Rail Enquiries on 03457 484950, but some people may be charged for this call, so you can now use the new Free Phone number instead, which is: 0800 022 3720 (option 2).


Sight for Surrey

Sight for Surrey is an organisation in Surrey working with people who are visually impaired, Deaf or Hard of Hearing or who have combined sight and hearing loss. They help individuals whose eyesight or hearing has become a cause for concern, to help them lead full and an independent lives. Patients can self refer. Contact:

Voice Line for Deaf/Hard of Hearing: 01372 869961

Tel: 01372 377701

Fax: 01372 360767

SMS: 07860 026269



Important Changes to British Red Cross Mobility Aids Services

The British Red Cross is the biggest national provider of short-term wheelchair loans. The service is provided by over 100 staff and 1,000 volunteers. The current system of voluntary donations does not cover the cost of running service.

From 23rd September, Woking Mobility Aids Service will be charging a weekly fee for the hire of mobility aids equipment. Wheelchair hire will be £15 per week, whilst the hiring of other wheelchair accessories and toileting aids will cost £5 per week or less.

We would like to reassure you that anyone who cannot afford to pay will not be turned away. The British Red Cross have many options to offer service users who are in genuine financial difficulty or distress and they will be assessed on their individual circumstances.

Red Cross

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