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If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments. Nurse and HCA appointments are currently limited to essential appointments only. Please contact reception if you are unsure if your appointment is essential. Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.

Please click here to read the leaflet for information and support during COVID-19 for adolescents aged 13-19 year old

Please click here to read the leaflet for information and support for parents during COVID-19

 Please click here to find out what support & information is available for parents & families during COVID-19



Are You a Carer?

If you are please let us know - we may be able to help you

There is a wealth of information on the NHS website about carers and caring. Below are some links into the site that we hope you will find useful.

  • Caring for a parent

    Watch this video on: caring for a parent at home

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

To register as a Carer you can either collect a registration form at reception or alternatively click on the link below to download a registration form; print it off; fill it in and then return the form to reception:

Carer Registration Form.pdf


Young Carers

Carers can be any age and include children and young people under 18 living in a family where there is long-term illness, disability or drug or alcohol misuse. Many young people don't recognise themselves as being a young carers and are unaware that help is available from your GP, school or college and social services.

Please let the Practice know if you are a young carer and the name of the person whom you care for.

Young carers can contact Surrey Young carers for advice, information and support.


Contact Carers Direct

0300 123 1053
Helpline Information including email contact
Office Hours
Lines are open 9am to 8pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Local Carer's Champion

The job of the locals Carer's champion is
  • To be a contact point for carers in the surgery;
  • To maintain a Carers' notice board in the surgery;
  • To champion carers' issues in the practice; and
  • To encourage carers to register on their practice's Carers' Register.
Our Local Carer's Champions are Lizzie Collins & Ellie Hedger and they can be contacted through the surgery.

Carers support groups


Carers Support Schemes within Surrey can provide FREE independent information, advice and support for Carers. For more information visit the Action for Carers website by clicking on the link below which would enable you to get access to some of the free services available in Surrey.


Extended phone support for carers in Surrey

Action for Carers are trialling an extension of their phone opening hours to be more accessible to carers in Surrey with support, information, advice and more. (Trial running September, October, November.)

Contact Details: 0303 040 1234. Open 8am-6pm, Monday-Friday; 9am-12 noon Saturdays.   Text 07714075993


Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

  • Benefits for carers

    Directing carers to the benefits that can help them in their caring role

  • Benefits for the person you care for

    Advice and information on helping the person you look after get the benefits that they are entitled to

  • Death and benefits

    How your benefits maybe affected after the death of the person you look after and what happens to their benefits

  • Managing someone's legal affairs

    Advice for when carers find they have to take over the legal affairs of the person they are looking after

  • Other benefits

    Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring

  • Personal and household finance

    Advice on keeping a tight rein on household and personal finance for carers

  • Social fund 
  • Tax credits

    Information on claiming tax credits and whether you might be eligible

 Concessions for Carers

There are a number of local concessions offered by borough and district councils for leisure facilities. There are also the following concessions provided for carers:


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