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How we use your Health Records

Patient Leaflet - What you need to know

Please click on the link below to read our patient leaflet on how we use your medical record.

How we use your Health Records

How your surgery uses your online record

When you visit your doctors or nurse you will see them checking and adding information into your record, on their computer, but these are not the only people at your surgery who need to use your record. Other staff, for example practice managers and receptionist will use it to:

  • Book your appointments
  • Write letters and fill in forms to refer you to hospital or community services
  • Enter your test results so that the doctors and nurses can see them
  • Check your address and contact details
  • Send recall letters
  • Send you invitations for annual check-ups, or for winter flu jabs

You may be able to see the names of the staff who have added this information into your record, or booked an appointment for you, and the date on which they did this.

Staff are only able to access your record when they have an official need to, they can't look at your record for no reason. They can only see the information they need to use in order for them to do their job properly and help you manage your health.

In some parts of England, hospitals, community, out of hours and ambulance services uses the same computer system as your GP surgery. This could mean that when you use one of these services, they might ask you to give them permission to look at your GP record while they are treating you. They will not ask you for your login and password, they will have their own.


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