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If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments.  Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.


How we use your Health Records

Patient Leaflet - What you need to know

Please click on the link below to read our patient leaflet on how we use your medical record.

How we use your Health Records

How your surgery uses your online record

When you visit your doctors or nurse you will see them checking and adding information into your record, on their computer, but these are not the only people at your surgery who need to use your record. Other staff, for example practice managers and receptionist will use it to:

  • Book your appointments
  • Write letters and fill in forms to refer you to hospital or community services
  • Enter your test results so that the doctors and nurses can see them
  • Check your address and contact details
  • Send recall letters
  • Send you invitations for annual check-ups, or for winter flu jabs

You may be able to see the names of the staff who have added this information into your record, or booked an appointment for you, and the date on which they did this.

Staff are only able to access your record when they have an official need to, they can't look at your record for no reason. They can only see the information they need to use in order for them to do their job properly and help you manage your health.

In some parts of England, hospitals, community, out of hours and ambulance services uses the same computer system as your GP surgery. This could mean that when you use one of these services, they might ask you to give them permission to look at your GP record while they are treating you. They will not ask you for your login and password, they will have their own.


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