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Noticeboard

***URGENT PATIENT NOTICE - COVID-19 VIRUS***

If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service https://www.nhs.uk/conditions/coronavirus-covid-19/ if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments. Nurse and HCA appointments are currently limited to essential appointments only. Please contact reception if you are unsure if your appointment is essential. Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here https://111.nhs.uk/isolation-note/ if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work at home, you will not need an isolation note.

Please click here to read the leaflet for information and support during COVID-19 for adolescents aged 13-19 year old

Please click here to read the leaflet for information and support for parents during COVID-19

 Please click here to find out what support & information is available for parents & families during COVID-19

Latest News

***URGENT PATIENT NOTICE - COVID-19 VIRUS***

If you are unwell with a high temperature (37.8C or higher) or a new continuous cough, please stay at home and self-isolate for 7 days from the onset of your symptoms regardless of your travel history or contact with confirmed cases. PLEASE DO NOT ATTEND THE SURGERY, A PHARMACY OR TO A&E. Please go to the NHS 111 online service https://www.nhs.uk/conditions/coronavirus-covid-19/ if you have serious symptoms that cannot be managed at home or have had no improvement of your symptoms after 7 days. Please only ring NHS111 if you cannot get online. Please note a cough may persist for several weeks for some people. However, this does mean you need to stay at home for more than 7 days.

As you will be aware, COVID-19 virus is a new illness that is spreading across the UK. As such we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery - please stay at home and the doctor will call you as near to the allocated time as possible. The GP will do all they can to help you over the phone - however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review. Please either telephone the surgery or use the patient online access service to book appointments. We are no longer booking appointments face to face at reception. Patients will be screened by telephone for all pre-booked nurse and HCA appointments. Nurses and HCA appointments will be limited to essential appointments only. Please contact reception if you are unsure if your appointment is essential. Please do not come to the surgery unless you have been invited to do so by a clinician.

Due to the COVID-19 virus outbreak and to prevent the spread of infection, for the immediate future we are temporarily disabling the ability for patients to book face to face appointments online. However, you will still be able to book telephone appointments online. Please note you can still request repeat prescriptions online.

Please click here to read the leaflet for information and support for parents during COVID-19

Please click here to read the leaflet for information and support during COVID-19 for adolescents aged 13-19 years

Please click here to find out what support & information is available for parents & families during COVID-19

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ALERT: Possible cervical screening text messaging scam

We have received reports of a possible scan. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.

These message are not from the NHS Cervical Screening Programme.

The Action Fraud Line has been contacted.

Please alert the practice if you receive any suspicious calls or concerns.

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Mental Health Awareness Week

MH Poster

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Upcoming New Practice Website

We will soon have a new-look practice website where patients will not only be able to request prescriptions, make appointments etc. through, but also send a non-urgent message or query for a GP or to the practice. Your request will be responded to within 48 hours.

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Urine Specimens during COVID-19 crisis

During the COVID-19 crisis we have been advised that the hospital is running a reduced service of samples being collected from surgeries to be sent to the lab. 

Please can you therefore ensure that all urine samples are dropped off at the surgery by 4.30pm latest.

 

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Health Visitor Clinics and Pregnancy Advice - COVID-19 virus

Due to the CV19 outbreak, the Child Health Drop-in Clinics on Thursday mornings are closed until further notice.

 

Please go to the Children & Family Health Surrey website for up-to-date information:

www.childrenshealthsurrey.nhs.uk or call the Advice Line on 01883 340922

 

and

 

Are you pregnant?  If unwell, ring 111 or the Pregnancy Advice Line on 0300 1235473 (open 24 hours, 7 days per week)

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Summary of changes to IAPT services during COVID-19

Due to the COVID-19 virus, IAPT services are temporarily stopping face-to-face appointments. IAPT services will continue to be provided virtually and details about how the appointments will be delivered per services is detailed in the table below.

ProviderContact DetailsHours of AppointmentsService Delivery
Centre for Psychology

01483 901429

surrey@centreforpsychology.co.uk

www.centreforpsychology.co.uk

Mon-Fri: 9am-5.30pmTelephone appointments
Dorking Healthcare (DHC)

01483 906392

iapt.dhc@nhs.net

www.dhctalkingtherapies.co.uk

Mon-Weds: 8am-8pm

Thurs-Fri: 8am-6pm

Online video consultation, online therapy support, or telephone appointments
Ieso Digital Health

0800 074 5560

info@iesohealth.com

www.iesohealth.com

Anytime (typically 6am-11pm)Online therapy service
Mind Matters Surrey

0300 3305 450

Rxx.mindmatters-surrey@nhs.net

www.mindmattersnhs.co.uk/surrey

Mon, Weds, Thurs and Fri: 8.30-7pm

Tues: 8.30-8pm

Sat: 9am-5pm

Online video consultation or telephone appointments
Talking Therapies Surrey

0300 365 200

Text SURREY to 07500 915968

Bks-tr.surreytalkingtherapies@nhs.net

www.berkshirehealthcare.nhs.uk/surreyonline

Anytime 

Online therapy service and online video consultation
We are With You (formerly ThinkAction Surrey)

0300 012 0012

enquiries@wearewithyou.org.uk

www.wearewithyou.org.uk/mental-health 

Mon-Fri: 8am-5pm 

Limited treatment appointments available until 8pm

Online video consultation or telephone appointments

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Send Community Aid Group - Local support during COVID-19

 

The Send Community Aid Group has been set up to support neighbours during the COVID-19 outbreak. it is for anyone who is self-isolating, immunosuppressed or vulnerable who may need support. The group can help with:

  • Shopping
  • Collecting medicines and other essentials and delivering
  • Walking dogs and/or caring for pets
  • Friendly telephone chats for anyone feeling socially isolated

If you are in need of support, the group can be contacted by any of the below methods:

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Health Advice for People with Asthma during Covid-19

Please visit the Asthma UK website: https://www.asthma.org.uk/coronavirus for the latest advice and information for people living with asthma during the COVID-19 virus out break.

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Looking after your mental health during or after Pregnancy

Pregnancy and the post-natal period brings a lot of change and it is normal to experience a range of emotions during this time. However, it also a time when you may become more vulnerable to developing a mental health disorder.

One in ten women can suffer from a mental health illness during or after pregnancy in any given year, where you may experience symptoms such as anxiety or depression during pregnancy or in the year after giving birth.

If you do feel like you may be struggling or suffering with a mental health disorder during or after pregnancy, there is support available. Talking therapies like cognitive behavioural therapy (CBT) can be really effective, teaching you coping strategies and techniques to help you get back to enjoying your time as a new parent.

Online CBT is available free on behalf of the NHS for people aged 18 or over and registered with a GP in Surrey. You can refer yourself directly to the service without having to visit your GP.

For further information or to self refer to Ieso Online CBT visit their website: www.iesohealth.com.surrey or telephone IESO on: 0800 074 5560

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Mental Health Crisis Helpline

The Mental Health Crisis Helpline is a telephone service offering support to anyone in Surrey and North East Hampshire who is concerned about their mental health or that of a friend or relative.

Lines are open 24 hours, seven days a week. You don't need to book an appointment and calls are free of charge. Call: 0800 915 4644

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Surrey AGE UK - Do you need Help at Home? "We make life easier for you"

Call: 01252 331352

Email: ash.office@ageuksurrey.org.uk

Website: www.ageuk.org.uk/surrey

Support at home

Whether you need someone to do light housework, have a chat, go to the shops or tidy your garden, Age UK are here to make life easier for you. Their friendly and reliable Home Helps and Gardeners will undertake a wide range of tasks to help improve your quality of life and keep you independent at home.

Short term cover

If you have a planned stay in hospital, are recovering from illness, or just need the Help at Home service for a short period of time, Age UK can supply Home Help.

How does the service work?

You choose the support you need. The local Age UK team will talk to you about your requirements and personally introduce you to a Home Help who has been interviewed and selected by us. Age UK will be available to ensure you receive excellent service and answer any questions you may have. If required, Age UK will wherever possible, arrange holiday and sickness cover to ensure you receive continuous support. All their Home Helps are security checked, to give you peace of mind.

Age UK charge a modest monthly service fee to enable them to support you locally and their charitable work across the country. To make the service as affordable as possible, all their Home Helps and Gardeners are self-employed. That means you pay them directly for the number of hours they work.

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Extended Hours for GP Appointments for Guildford and Waverley Patients

What is the Extended Access Service?

This is a national programme which is being introduced to increase capacity in general practice and make is available 7 days per week. It is intended to help with every growing demand for GP services and to provide patients who need it with evening and weekend access. The service has been specified and commissioned from Procare by Guildford and Waverley CCG.

Patients registered at any GP practice in the NHS Guildford and Waverley CCG will be able to book through their own practice and attend at any of these locations below.

**Appointments are available with GPs, Practice Nurses and HCA across all sites.**

Villages Medical Centre: Saturdays 8am-12pm. We will also be providing extended access clinics at the Practice every Monday and Friday 6-8pm.

Appointments are also available weekdays and weekends at the following surgeries: Merrow Park Surgery, Fairlands Medical Practice, Binscombe Medical Centre, Haslemere Health Centre.

Please contact the surgery for further information and to book an appointment at any of the above

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New App Launched for South East Armed Forces Community

A new mobile app has been launched to signpost members of the armed forces community in Surrey and the South East to support and advice in their area.

The "Forces Connect" app is designed to link users in four easy clicks to organisations offering help and support across a wide range of services.

The free app is aimed at the entire armed forces community - serving personnel, reservists, veterans and their families - as well as frontline public services staff.

It was commissioned by Forces Connect South East, an alliance of public services across Surrey, Hampshire, West and East Sussex, Kent, Medway and Brighton & Hove which secured Ministry of Defence grant funding for projects which make it easier for military personnel to access support.

To download the app, search "Forces Connect" in Apple's App Store or the Google Play Store.

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AAA Screening - Men over 65 who have not been invited

Men over the age of 65 are eligible for a FREE NHS abdominal ultrasound to detect Aortic Aneurysms. To arrange your local screening appointment please contact the West Surrey & North Hampshire team on 01784 884859 or email them at asp-tr.aaascreening@nhs.net For more information please visit www.nhs.uk/aaa.

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Ex-Armed Forces Drop In - Every Month

Venue: Woking Railway Athletics Club, Goldsworth Road, Woking, Surrey, GU21 6JT

11.00am until 13.00 hours every third Thursday of the month. No appointment needed. Drop in for a cup of tea and banter.

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What to do if you lose your appetite during cancer treatment?

Click the play button below to watch the video created by the Oncology Dieticians at the Royal Surrey County Hospital, with support from Macmillan. There is also a wealth of useful information on diet and cancer at https://www.royalsurrey.nhs.uk/st-lukes/nutrition-and-dietetics/

 

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When to go to A&E -  Help Us Help You

Help Us Help You

Call 111

An A&E Department deals with life-threatening emergencies such as:

  • Loss of consciousness
  • Acute confused state and fits that are not stopping
  • Chest Pain
  • Breathing Difficulties
  • Severe Bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds
  • Stroke
  • Major trauma such as road traffic accident

Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment. If your GP is closed you can go to 111.nhs.uk or call 111, which will direct you to the best local service.

Alternatively, you can visit an NHS urgent treatment centre or walk-in-centre, which will also treat minor injuries without an appointment.

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We are a learning disability and autism friendly practice

 

"The people who work at this GP practice have had training to help patients with learning disability and/or autism to get the most out of their visits to see the GP or Practice Nurse."

LD

 

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National Diabetes Audit: click here for more information

This GP practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

For further information about how your information is used please see the NDA patient information leaflet.

Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.

If you do not want your information to be used, please inform our receptionists, your GP or nurse. This will not affect your care.


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Are you a Military Veteran (Ex-Armed Forces)?

Military Veterans - Priority Care

The UK Government has pledged to support Military Veterans, Ex-Forces with priority NHS care.

Who is defined as a veteran? 'A veteran is someone who has served in the armed forces for at least one day in the regular or reservist forces.' There are around 4.5m veterans in the UK.

When serviceman and women leave the armed forces, their healthcare is the responsibility of the NHS.

All veterans are entitled to priority access to NHS hospital care for any condition as long as it's related to their service, regardless of whether or not they receive a war pension.

Veterans are encouraged to tell their GP about their veteran status in order to benefit from priority treatment if appropriate. Health related issues for veterans can manifest in a number of ways.

If you are a Military veteran, please let reception, your GP or nurse know so we can update your medical records.

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Obtaining medicines for your dental condition

Your dentist is the right person to recommend and prescribe medicines for your dental condition.

Please do not ask your GP to prescribe medicines that are best accessed via your dentist.

If you are getting dental treatment as an NHS patient:

  • Prescription medicines that you need can usually be prescribed on an NHS prescription by your dentist.
  • Your dentist can advise you of any non-prescription medicines that you need, and direct you to places you can buy them over the counter e.g. a pharmacy.

If you are getting dental treatment as a private patient:

  • Prescription medicines that you need can usually be prescribed on a private prescription by your dentist.
  • Your dentist can advise you of any non-prescription medicines that you need, and direct you to places you can buy them over the counter e.g. a pharmacy.
  • Medicines recommended as part of dental treatment as a private patient cannot be prescribed on an NHS prescription by either your dentist or your GP.

 

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Accessible Information Standards

The Accessible Information Standard is an NHS England initiative that tells organisations how to ensure that disabled patients and their carers receive information in formats that they can understand, as well as receiving appropriate support to help them to communicate. Such formats could include large print, braille or easy-read documents.

A disabled person is define as "Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others."

Please let us know how we can best meet your needs. The information will be recorded clearly and in a set way.

Please let us know if you need access to information which is easily accessible.

For more information on this aspect of the GP contract please click here to visit the dedicated NHS England webpage.

 

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PATIENT ACCESS TO MEDICAL RECORDS ON-LINE

Patients who are registered to use the practice website can currently request their repeat medications and book or cancel GP appointments on-line.  Patients will now be able to access your medical record online.

  Patients already registered for Online Services

If you are already registered to use the practice website and would like to access your medical records please complete and bring the form into the Surgery with two forms of ID, one photographic and one recent proof of residence (e.g. utility bill within past 3 months). We aim to allow access as soon as possible but please understand that individual records need to be examined in case third parties can be identified and that there might be information contained in your record that might cause you distress.

 Patients not already registered for Online Services

If you are not yet registered to use our practice website and would like to be able to book or cancel GP appointments on-line, request medications and have access to your medical record, please complete an application form either at Reception or by completing the form below.  Please bring the form to the practice with two forms of ID, one photographic and one recent proof of residence (e.g. utility bill within past 3 months) and you will be given login details which will ensure that only you are able to access your record.

Patient Online Access Registration Form

 

It is your responsibility to keep your login details and password safe and secure, as well as any information you print out from your record.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

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NAMED, ACCOUNTABLE GP 

Under the terms of the GP Contract, from 1 April 2015, all patients (including children) will be allocated a named, accountable GP who will be responsible for co-ordinating your care. Please ask reception staff or a GP who is your named, accountable GP.

We will try to accommodate your wishes should wish to change to another GP. Please understand that your named GP will not be available at all times, but, as now, you will still be able to make an appointment with any GP you wish.

 

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Summary Care Record (SCR)  

An SCR is an electronic summary of a patient's key clinical information.  It is accessible by healthcare staff who are providing emergency or urgent care to improve safety and quality of care.  Anyone registered at the practice can choose whether or not they would like to have a record created.

The information is uploaded from our clinical system for all the registered patients of the practice who have not opted out of the process by writing to us stating that they do not wish their medical records to be uploaded.

The medical information which will be included is:

            • Medications

            • Adverse reaction to medications

            • Allergies

SCR upload is a contractural requirement with which GPs are legally obliged to comply.  The practice went live with SCR in November 2014. 

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