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Latest News


Coronavirus Notice New


**There is a supply issue with Ranitidine medication - your GP may need to switch you to alternative medication when you next request a repeat prescription**



Flu is an acute viral infection of the respiratory tract characterised by fever, chills, headache, muscle and joint pain and fatigue and is easily transmitted to others. For otherwise healthy individuals, flu is an unpleasant but usually self-limiting disease with recovery within two to seven days.

The risk of serious illness from influenza is higher among children under six months of age, older people and those with underlying health conditions such as respiratory disease, cardiac disease or immunosuppression, as well as pregnant women. Flu vaccination remains the best protection we have against an unpredictable virus.

Vaccines are produced each year that provide protection against the strains if influence that the World Health Organisation (WHO) considers may be most prevalent in the following winter.


  • All patients over 65 years of age
  • Chronic respiratory disease such as: asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
  • Chronic heart disease such as: heart failure
  • Chronic kidney disease at stage three, four or five
  • Chronic liver disease
  • Chronic neurological disease such as: Parkinson's disease or motor neurone disease or learning disability
  • Diabetes
  • Splenic dysfunction
  • A weakened immune system due to disease such as HIV/AIDS or treatment such as cancer treatment
  • Pregnant women
  • BMI 40 and over
  • Carers
  • Those living in long-stay residential care homes
  • Front line health and social care workers who are patients of the practice

 Please contact the surgery to book your flu vaccine in one of our flu clinics.


The school-aged childhood flu vaccination programme includes all primary school aged children. Children aged 2 and 3 years old will be vaccinated against flu in primary care.

The age ranges includes:

  • 2 and 3 years of age: DOB 01/09/15 - 31/08/17 vaccinations will take place at GP Practice. Children who are 4 years old are also eligible provided they were 3 on 31 August 2019.
  • Children in reception class, school years 1, 2, 3, 4, 5 and 6 vaccinations will take place at school.

Please contact the surgery to book your child's flu vaccine in one of our flu clinics.


Tinnitus and Hearing Loss Seminar - 3rd February 2020

The Royal Surrey Hospital Audiology department have organised a seminar on tinnitus and hearing loss with talks from several professionals in the field of audiology.

Tickets are free but allocated on first come first served basis. To book either go to the website: or telephone 01483 369350

Venue: G Live Theatre, London Road, Guildford, GU1 2AA

Date: 3rd February 2020. Doors open to seminar hall at 3.30pm. Hearing Exhibition from 2.30pm.


Important Changes to British Red Cross Mobility Aids Services

The British Red Cross is the biggest national provider of short-term wheelchair loans. The service is provided by over 100 staff and 1,000 volunteers. The current system of voluntary donations does not cover the cost of running service.

From 23rd September, Woking Mobility Aids Service will be charging a weekly fee for the hire of mobility aids equipment. Wheelchair hire will be £15 per week, whilst the hiring of other wheelchair accessories and toileting aids will cost £5 per week or less.

We would like to reassure you that anyone who cannot afford to pay will not be turned away. The British Red Cross have many options to offer service users who are in genuine financial difficulty or distress and they will be assessed on their individual circumstances.


Looking after your mental health during or after Pregnancy

Pregnancy and the post-natal period brings a lot of change and it is normal to experience a range of emotions during this time. However, it also a time when you may become more vulnerable to developing a mental health disorder.

One in ten women can suffer from a mental health illness during or after pregnancy in any given year, where you may experience symptoms such as anxiety or depression during pregnancy or in the year after giving birth.

If you do feel like you may be struggling or suffering with a mental health disorder during or after pregnancy, there is support available. Talking therapies like cognitive behavioural therapy (CBT) can be really effective, teaching you coping strategies and techniques to help you get back to enjoying your time as a new parent.

Online CBT is available free on behalf of the NHS for people aged 18 or over and registered with a GP in Surrey. You can refer yourself directly to the service without having to visit your GP.

For further information or to self refer to Ieso Online CBT visit their website: or telephone IESO on: 0800 074 5560


Mental Health Crisis Helpline

The Mental Health Crisis Helpline is a telephone service offering support to anyone in Surrey and North East Hampshire who is concerned about their mental health or that of a friend or relative.

Lines are open 24 hours, seven days a week. You don't need to book an appointment and calls are free of charge. Call: 0800 915 4644


Surrey AGE UK - Do you need Help at Home? "We make life easier for you"

Call: 01252 331352



Support at home

Whether you need someone to do light housework, have a chat, go to the shops or tidy your garden, Age UK are here to make life easier for you. Their friendly and reliable Home Helps and Gardeners will undertake a wide range of tasks to help improve your quality of life and keep you independent at home.

Short term cover

If you have a planned stay in hospital, are recovering from illness, or just need the Help at Home service for a short period of time, Age UK can supply Home Help.

How does the service work?

You choose the support you need. The local Age UK team will talk to you about your requirements and personally introduce you to a Home Help who has been interviewed and selected by us. Age UK will be available to ensure you receive excellent service and answer any questions you may have. If required, Age UK will wherever possible, arrange holiday and sickness cover to ensure you receive continuous support. All their Home Helps are security checked, to give you peace of mind.

Age UK charge a modest monthly service fee to enable them to support you locally and their charitable work across the country. To make the service as affordable as possible, all their Home Helps and Gardeners are self-employed. That means you pay them directly for the number of hours they work.


5k Your Way Move Against Cancer Parkrun


Physical activity has been shown to have a number of important benefits for people living with cancer. It reduces cancer related fatigue, helps to preserve cardiorespiratory and muscular fitness and improves psychological wellbeing. It may also reduce treatment side effects, reduce the risk of cancer recurrence and prolong survive. However, despite these benefits, a NHS report found that only 23% of people living with cancer achieve the recommended 30 minutes of moderate activity 5 times per week. The 5k Your Way, Move Against Cancer initiative linked to parkrun provides the opportunity to do this.



This new service offers a range of support including face to face and a remote telephone service. The ONE YOU Surrey team are delivering in Primary, Secondary and Community Based location across the County and support the service offered by GP practices and pharmacies.


Extended Hours for GP Appointments for Guildford and Waverley Patients

What is the Extended Access Service?

This is a national programme which is being introduced to increase capacity in general practice and make is available 7 days per week. It is intended to help with every growing demand for GP services and to provide patients who need it with evening and weekend access. The service has been specified and commissioned from Procare by Guildford and Waverley CCG.

Patients registered at any GP practice in the NHS Guildford and Waverley CCG will be able to book through their own practice and attend at any of these locations below.

**Appointments are available with GPs, Practice Nurses and HCA across all sites.**

Villages Medical Centre: Saturdays 8am-12pm. We will also be providing extended access clinics at the Practice every Monday and Friday 6-8pm.

Merrow Park Surgery: Saturdays 8am-12pm. Every Tuesday and Wednesday 6-8pm

Fairlands Medical Practice: Saturdays 8am-12pm and 12pm-4pm. Sunday 9-12pm. Mondays and Wednesday 6-8pm.

Binscombe Medical Centre: Saturday 8-12pm and 12-3pm. Sunday 10-1pm. Weekday evenings 6-8pm.

Haslemere Health Centre: Saturdays 8-12. Every Wednesday and Thursday 6-8pm.

Please contact the surgery for further information and to book an appointment at any of the above


New App Launched for South East Armed Forces Community

A new mobile app has been launched to signpost members of the armed forces community in Surrey and the South East to support and advice in their area.

The "Forces Connect" app is designed to link users in four easy clicks to organisations offering help and support across a wide range of services.

The free app is aimed at the entire armed forces community - serving personnel, reservists, veterans and their families - as well as frontline public services staff.

It was commissioned by Forces Connect South East, an alliance of public services across Surrey, Hampshire, West and East Sussex, Kent, Medway and Brighton & Hove which secured Ministry of Defence grant funding for projects which make it easier for military personnel to access support.

To download the app, search "Forces Connect" in Apple's App Store or the Google Play Store.


AAA Screening - Men over 65 who have not been invited

Men over the age of 65 are eligible for a FREE NHS abdominal ultrasound to detect Aortic Aneurysms. To arrange your local screening appointment please contact the West Surrey & North Hampshire team on 01784 884859 or email them at For more information please visit


Ex-Armed Forces Drop In - Every Month

Venue: Woking Railway Athletics Club, Goldsworth Road, Woking, Surrey, GU21 6JT

11.00am until 13.00 hours every third Thursday of the month. No appointment needed. Drop in for a cup of tea and banter.


What to do if you lose your appetite during cancer treatment?

Click the play button below to watch the video created by the Oncology Dieticians at the Royal Surrey County Hospital, with support from Macmillan. There is also a wealth of useful information on diet and cancer at



When to go to A&E -  Help Us Help You

Help Us Help You

Call 111

An A&E Department deals with life-threatening emergencies such as:

  • Loss of consciousness
  • Acute confused state and fits that are not stopping
  • Chest Pain
  • Breathing Difficulties
  • Severe Bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds
  • Stroke
  • Major trauma such as road traffic accident

Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment. If your GP is closed you can go to or call 111, which will direct you to the best local service.

Alternatively, you can visit an NHS urgent treatment centre or walk-in-centre, which will also treat minor injuries without an appointment.


We are a learning disability and autism friendly practice


"The people who work at this GP practice have had training to help patients with learning disability and/or autism to get the most out of their visits to see the GP or Practice Nurse."




National Diabetes Audit: click here for more information

This GP practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

For further information about how your information is used please see the NDA patient information leaflet.

Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.

If you do not want your information to be used, please inform our receptionists, your GP or nurse. This will not affect your care.


Are you a Military Veteran (Ex-Armed Forces)?

Military Veterans - Priority Care

The UK Government has pledged to support Military Veterans, Ex-Forces with priority NHS care.

Who is defined as a veteran? 'A veteran is someone who has served in the armed forces for at least one day in the regular or reservist forces.' There are around 4.5m veterans in the UK.

When serviceman and women leave the armed forces, their healthcare is the responsibility of the NHS.

All veterans are entitled to priority access to NHS hospital care for any condition as long as it's related to their service, regardless of whether or not they receive a war pension.

Veterans are encouraged to tell their GP about their veteran status in order to benefit from priority treatment if appropriate. Health related issues for veterans can manifest in a number of ways.

If you are a Military veteran, please let reception, your GP or nurse know so we can update your medical records.


Obtaining medicines for your dental condition

Your dentist is the right person to recommend and prescribe medicines for your dental condition.

Please do not ask your GP to prescribe medicines that are best accessed via your dentist.

If you are getting dental treatment as an NHS patient:

  • Prescription medicines that you need can usually be prescribed on an NHS prescription by your dentist.
  • Your dentist can advise you of any non-prescription medicines that you need, and direct you to places you can buy them over the counter e.g. a pharmacy.

If you are getting dental treatment as a private patient:

  • Prescription medicines that you need can usually be prescribed on a private prescription by your dentist.
  • Your dentist can advise you of any non-prescription medicines that you need, and direct you to places you can buy them over the counter e.g. a pharmacy.
  • Medicines recommended as part of dental treatment as a private patient cannot be prescribed on an NHS prescription by either your dentist or your GP.



Accessible Information Standards

The Accessible Information Standard is an NHS England initiative that tells organisations how to ensure that disabled patients and their carers receive information in formats that they can understand, as well as receiving appropriate support to help them to communicate. Such formats could include large print, braille or easy-read documents.

A disabled person is define as "Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others."

Please let us know how we can best meet your needs. The information will be recorded clearly and in a set way.

Please let us know if you need access to information which is easily accessible.

For more information on this aspect of the GP contract please click here to visit the dedicated NHS England webpage.




Patients who are registered to use the practice website can currently request their repeat medications and book or cancel GP appointments on-line.  Patients will now be able to access your medical record online.

  Patients already registered for Online Services

If you are already registered to use the practice website and would like to access your medical records please complete and bring the form into the Surgery with two forms of ID, one photographic and one recent proof of residence (e.g. utility bill within past 3 months). We aim to allow access as soon as possible but please understand that individual records need to be examined in case third parties can be identified and that there might be information contained in your record that might cause you distress.

 Patients not already registered for Online Services

If you are not yet registered to use our practice website and would like to be able to book or cancel GP appointments on-line, request medications and have access to your medical record, please complete an application form either at Reception or by completing the form below.  Please bring the form to the practice with two forms of ID, one photographic and one recent proof of residence (e.g. utility bill within past 3 months) and you will be given login details which will ensure that only you are able to access your record.

Patient Online Access Registration Form


It is your responsibility to keep your login details and password safe and secure, as well as any information you print out from your record.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.



Under the terms of the GP Contract, from 1 April 2015, all patients (including children) will be allocated a named, accountable GP who will be responsible for co-ordinating your care. Please ask reception staff or a GP who is your named, accountable GP.

We will try to accommodate your wishes should wish to change to another GP. Please understand that your named GP will not be available at all times, but, as now, you will still be able to make an appointment with any GP you wish.



Summary Care Record (SCR)  

An SCR is an electronic summary of a patient's key clinical information.  It is accessible by healthcare staff who are providing emergency or urgent care to improve safety and quality of care.  Anyone registered at the practice can choose whether or not they would like to have a record created.

The information is uploaded from our clinical system for all the registered patients of the practice who have not opted out of the process by writing to us stating that they do not wish their medical records to be uploaded.

The medical information which will be included is:

            • Medications

            • Adverse reaction to medications

            • Allergies

SCR upload is a contractural requirement with which GPs are legally obliged to comply.  The practice went live with SCR in November 2014. 


Health News from the BBC and the NHS

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